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Introduction to the Consumer Protection Act, 2002 for Businesses

March 28 @ 9:00 AM - 10:30 AM


Are you starting your business but unsure what type of contract to use? Not sure how to deal with consumer complaints and stay compliant with the law? Join Consumer Protection Ontario to learn how Ontario consumer protection laws affect your business and what to do to keep your business compliant and its reputation safe.

About this event

As small business owners, you are constantly balancing the needs of your business and the needs of your customers and clients. So, what do you do when you receive a complaint? Or a call from the Consumer Protection Ontario inspector? Where can you learn about laws that apply to your business? Are there tools that can help you to stay compliant?

Delivered by Consumer Protection Ontario, this webinar will help you learn about the Consumer Protection Act, 2002, in Ontario and how it impacts you as a small business owner. Filled with practical advice for small business owners and entrepreneurs, this event will help you to learn what you can do to be compliant and how to handle consumer complaints.

Topics to be discussed:

• What is the Consumer Protection Act, 2002 and what is its purpose?

• What is the Consumer Beware List?

• What happens if I receive a consumer complaint?

• What are the basic rules and obligations under the Consumer Protection Act?

• Are there resources specific to certain types of businesses that I should be aware of?

Consumer Protection Ontario Bio:

Consumer Protection Ontario is an awareness program from Ontario’s Ministry of Public and Business Service Delivery, and other public organizations known as administrative authorities, that promotes consumer rights and public safety.

The Ministry and the administrative authorities enforce a number of Ontario’s consumer protection and public safety laws, investigate alleged violations, and handle consumer complaints.


Helen Apostolopoulos, Consumer Services Officer


March 28
9:00 AM - 10:30 AM
Event Category:


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Business Advisory Centre Durham (BACD)
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