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Keeping Customers Happy with Consumer Protection Ontario

March 22 @ 10:00 AM - 11:00 AM


Are you starting your business but unsure what type of contract to use? Not sure how to deal with consumer complaints and stay compliant with the law? Join Consumer Protection Ontario to learn how Ontario consumer protection laws affect your business and what to do to keep your business compliant and its reputation safe.

What you will learn:

• What is the Consumer Protection Act, 2002, and what is its purpose?

• What is the Consumer Beware List?

• What happens if I receive a consumer complaint?

• What are the basic rules and obligations under the Consumer Protection Act?

• Are there resources specific to certain types of businesses that I should be aware of?

Join us to learn how to keep you and your small business’s customers happy by complying with the Consumer Protection Act.

Speaker Bio:

Jerome Villahermosa is a Consumer Services Officer at Consumer Protection Ontario, where he provides education to consumers on their rights and responsibilities in the marketplace and offers mediation between consumers and businesses in response to alleged contraventions of legislation administered by the Province of Ontario. Villahermosa has been in service-focused roles throughout his career, providing guidance and support to Ontario’s increasingly diverse communities in the private, not-for-profit and public sectors.

Melanie Yanko is a Supervisor in Marketplace Intelligence and Consumer Services Unit at Consumer Protection Ontario. She is an experienced mediator and leader bringing over 10 years of experience in the public and private sector. Yanko has been recognized for achieving excellence for her extraordinary commitments to serving the public and being a valuable team player.

All speakers are from Consumer Protection Ontario. Consumer Protection Ontario is an awareness program from Ontario’s Ministry of Public and Business Service Delivery, and other public organizations known as administrative authorities, that promotes consumer rights and public safety. The Ministry and the administrative authorities enforce a number of Ontario’s consumer protection and public safety laws, investigate alleged violations, and handle consumer complaints.

If you require accommodation, please notify us by email at least 4 weeks before the event date at etoronto@toronto.ca. To cancel the accommodation, we require 5 business days’ notice before the event date.


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Toronto Small Business Enterprise Centre
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