Intro to AI for Brick-and-Mortar
What We’ll Cover
• The AI tools most relevant to physical retail, food service, trades, and service-based businesses
• Where AI creates the most immediate impact: customer communication, scheduling, and operations
• How to evaluate AI tools without a tech background — and avoid the most common mistakes
• Real examples of brick-and-mortar businesses using AI to save time and increase revenue
• A simple framework for identifying your first AI use case and getting started in under 30 days
This session is practical, accessible, and built for operators — not tech teams. If you own or manage a physical business and want to understand how AI can reduce friction and improve performance without a massive investment, this is the right starting point.
About the Speaker: Vyona Ma
Director, Professional Services at Change Connect
With over a decade at Change Connect and 10+ years driving revenue transformation for small and mid-sized businesses, Vyona Ma is the rare consultant who bridges sharp business strategy with hands-on execution. She doesn’t just advise — she builds, deploys, and delivers.
Before joining Change Connect, Vyona honed her expertise in Revenue Planning and Strategy at two of Canada’s most recognizable media companies — Rogers Media and Shaw Media. That foundation gave her something most consultants lack: a deep, operator-level understanding of how revenue actually works inside complex organizations.
Today, Vyona leads Change Connect’s applied AI practice, helping SMB owners and sales leaders cut through the hype and put AI to work. From sales bots and automation workflows to AI-assisted customer engagement, she specializes in making emerging technology practical, affordable, and actionable — especially for teams without a dedicated tech function.
At the intersection of sales leadership, business development, and emerging technology, Vyona is the kind of advisor entrepreneurs trust when the stakes are real — and results matter.
